These Terms & Conditions apply to all bookings, services, equipment hire, entertainment, performances and related services supplied by Mersey Entertainment (“we”, “us”, “our”) to the person or organisation making the booking (“you”, “the Client”).

By making a booking with us, you agree to these Terms & Conditions.

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1. OUR SERVICES

1.1 Mersey Entertainment provides a range of entertainment, event equipment, hire and related services, which may include DJs, dancefloors, photobooths, illuminated letters and numbers, event lighting, children's entertainment, face painting, candyfloss, popcorn, slush, hot dog machines and other event services.

1.2 The exact services supplied will be those confirmed on your invoice, booking confirmation or other written agreement.

1.3 Where a service is supplied by a third-party performer, contractor or supplier, additional terms may apply.

2. WHEN A BOOKING BECOMES CONFIRMED

2.1 A booking is not confirmed until we have accepted the booking and the required deposit has been paid, unless otherwise agreed in writing.

2.2 Payment of a deposit constitutes acceptance of these Terms & Conditions.

2.3 We reserve the right to decline a booking before confirmation.

2.4 Verbal discussions or provisional enquiries do not constitute a confirmed booking unless expressly confirmed by us in writing.

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3. QUOTATIONS AND PRICES

3.1 Quotations are based on the information provided to us at the time of enquiry.

3.2 A quotation may change if the requirements of the booking change, including changes to venue, timings, guest numbers, equipment, access, services or other requirements.

3.3 Unless otherwise stated, quotations do not guarantee availability until the booking has been confirmed.

3.4 Prices confirmed on an invoice or booking confirmation will apply to the agreed services.

3.5 Additional services requested after confirmation may incur additional charges.

4. DEPOSITS AND PAYMENTS

4.1 The required deposit will depend on the services booked and may be £50 or up to 50% of the total booking value, as specified on the invoice or booking confirmation.

4.2 The deposit secures the date and services for the Client and may prevent us from accepting other bookings for the same date.

4.3 Unless otherwise stated on the invoice, the remaining balance is due 28 days before the event date.

4.4 Where a different final payment date is stated on the invoice, that date will apply.

4.5 We may issue reminders for outstanding balances. Failure to make payment by the required deadline may constitute a breach of these Terms & Conditions.

4.6 We reserve the right to cancel or suspend a booking where payment remains outstanding, subject to applicable law and the cancellation provisions below.

4.7 Payment of the deposit and/or any balance confirms acceptance of these Terms & Conditions.

5. CANCELLATION BY THE CLIENT

5.1 If you cancel a confirmed booking, cancellation charges will apply according to how close the cancellation is to the event date.

5.2 Our cancellation policy is:

Time of cancellationAmount payable/retained

More than 12 weeks before the eventThe deposit is retained and is not refundable, subject to applicable law

More than 8 weeks but 12 weeks or less before the event50% of the total booking price is payable

8 weeks or less before the event100% of the total booking price is payable

5.3 Where amounts already paid are less than the applicable cancellation charge, the Client remains responsible for paying the outstanding amount.

5.4 Where amounts already paid exceed the applicable cancellation charge, any refund due will be considered in accordance with these Terms & Conditions and applicable consumer law.

5.5 Cancellation charges reflect the fact that we reserve the date, allocate equipment and staff, make preparations and may decline other bookings for the same date.

5.6 Where legally required, cancellation charges will be limited to a reasonable amount reflecting our actual or reasonably foreseeable loss and costs, taking into account any loss we are able to mitigate by rebooking the date or services.

5.7 Nothing in this section is intended to remove or restrict any statutory consumer rights that cannot legally be excluded.

6. RE-BOOKING A CANCELLED DATE

6.1 If a Client cancels a booking and subsequently wishes to book another date, the new booking will be subject to availability and may require a new deposit or payment arrangement.

6.2 We are not required to transfer payments from a cancelled booking to a new date unless we agree to do so in writing.

6.3 Any agreed transfer may be subject to an administration charge or adjustment to reflect differences in services, pricing or availability.

7. RESCHEDULING

7.1 Requests to move an event to another date will be considered subject to availability.

7.2 Rescheduling is not guaranteed.

7.3 If we are unable to accommodate the requested new date, the booking may be treated as a cancellation by the Client.

7.4 A new date may be subject to different pricing where our prices, supplier costs or service requirements have changed.

8. CHANGES TO SERVICES

8.1 Requests to add, remove or change services should be made as early as possible.

8.2 Removing services may not result in a refund where the removal is made after equipment, staff, performers or other resources have been committed.

8.3 Additional services are subject to availability and additional charges.

8.4 Changes requested close to the event date may not be possible.

9. FINAL EVENT DETAILS

9.1 The Client is responsible for providing accurate event information.

9.2 This includes, where applicable:

• Venue address

• Event date

• Start and finish times

• Setup and collection requirements

• Guest numbers

• Access arrangements

• Parking information

• Venue contact details

• Power requirements

• Outdoor/indoor arrangements

• Any relevant restrictions

• Special instructions

9.3 Failure to provide accurate information may affect our ability to provide the service.

10. VENUE RESPONSIBILITIES

10.1 The Client is responsible for ensuring that the venue permits the services and equipment booked.

10.2 The Client must obtain any required permissions from the venue.

10.3 The Client must ensure that the venue is suitable for the equipment and services booked.

10.4 We are not responsible for restrictions imposed by a venue that prevent or limit the agreed service.

11. ACCESS INFORMATION

11.1 The Client must provide accurate information regarding access to the venue.

11.2 This includes information about:

• Loading restrictions

• Stairs

• Lifts

• Long distances from unloading areas

• Restricted access times

• Parking

• Security

• Venue opening times

• Access codes or keys

• Other relevant restrictions

11.3 Failure to disclose access restrictions may result in delays, additional charges or an inability to provide the full service.

12. DELAYS CAUSED BY THE CLIENT OR VENUE

12.1 Our agreed service time does not include delays caused by the Client, venue or guests unless expressly agreed otherwise.

12.2 If we are prevented from setting up or providing the service because access is unavailable, delayed or restricted, we will make reasonable efforts to provide the service for as much of the booked period as reasonably possible.

12.3 We cannot guarantee that lost service time caused by access delays can be added to the end of the booking.

12.4 Where a significant delay prevents us from providing the service, we may be entitled to retain or charge the agreed booking price, subject to applicable law.

13. EQUIPMENT SAFETY

13.1 All equipment must be used only for its intended purpose.

13.2 The Client must ensure that guests do not misuse, move, interfere with or damage our equipment.

13.3 Equipment must not be climbed on, stood on, dragged, tampered with or otherwise misused.

13.4 Only authorised personnel may operate our equipment unless we have expressly agreed otherwise.

13.5 We may stop use of equipment where we reasonably believe that continued use creates a risk of damage or injury.

14. EQUIPMENT DAMAGE, LOSS, THEFT AND EXTRA CLEANING

14.1 The Client is responsible for damage to, loss of or theft of our equipment caused by the Client, guests, venue staff, contractors or other persons attending the Client's event, except where caused by our own negligence or another circumstance for which we are legally responsible.

14.2 This includes damage caused deliberately, accidentally or through misuse.

14.3 The Client is also responsible for reasonable additional cleaning costs caused by guests or persons attending the event.

14.4 Charges will vary depending on:

• The equipment damaged

• The nature and severity of the damage

• Whether the equipment can be repaired

• Parts and labour required

• Specialist cleaning required

• Whether replacement equipment is required

• The reasonable loss caused by the equipment being unavailable

14.5 Where equipment cannot reasonably be repaired, the Client may be responsible for the reasonable replacement cost or other reasonable loss suffered by us.

14.6 Where damage causes equipment to become unavailable and results in us being unable to fulfil another confirmed booking, we may also seek recovery of the reasonable, direct and unavoidable losses arising from that booking, where legally recoverable.

14.7 For example, if equipment is damaged at one event and, as a direct result, we are unable to fulfil a confirmed booking the following day or later that weekend, we may seek reasonable compensation for the resulting loss after taking reasonable steps to mitigate that loss.

14.8 We will not seek to recover the same loss twice.

14.9 We may request payment for damage after the event once the extent of the damage and resulting costs have been established.

15. DRY HIRE

15.1 Where equipment is hired without an operator, the Client assumes responsibility for the equipment for the duration of the hire period.

15.2 The Client must ensure that equipment is used correctly and safely.

15.3 Equipment must not be moved to another location without our permission.

15.4 Equipment must be returned in the same condition in which it was supplied, allowing for reasonable wear and tear.

15.5 The Client may be liable for damage, loss, theft, missing components and additional cleaning.

16. OUTDOOR EVENTS AND WEATHER

16.1 Outdoor services are subject to suitable weather and ground conditions.

16.2 The Client must provide suitable protection from rain, excessive moisture, extreme heat, strong winds and other adverse weather where required.

16.3 Equipment must not be exposed to conditions that could reasonably cause damage or create a safety risk.

16.4 We may refuse to set up or may stop an outdoor service where weather or ground conditions make it unsafe or likely to damage equipment.

16.5 Where an outdoor service cannot safely proceed, we will discuss reasonable alternatives where possible.

16.6 We cannot guarantee that an alternative service or indoor location will be available.

17. THIRD-PARTY SUPPLIERS AND PERFORMERS

17.1 Some services may be provided by independent performers, contractors or third-party suppliers.

17.2 We will make reasonable efforts to ensure agreed services are supplied.

17.3 Where a third-party performer or supplier becomes unavailable due to illness, emergency or circumstances outside our reasonable control, we may provide a suitable replacement where reasonably possible.

17.4 We cannot guarantee that a replacement will be identical to the original performer or supplier.

18. DJ AND MUSIC SERVICES

18.1 Music requests will be accommodated where reasonably possible and subject to the equipment, venue and nature of the event.

18.2 The Client is responsible for providing any specific music requests sufficiently in advance.

18.3 We reserve the right to refuse music or content that is unlawful, offensive, inappropriate for the event or likely to create a safety or behavioural issue.

18.4 Venue noise restrictions and licensing requirements remain the responsibility of the Client and/or venue unless expressly agreed otherwise.

19. PHOTOBOOTH SERVICES

19.1 Photobooth equipment must be used responsibly.

19.2 Guests must not climb on, sit on, pull, push or otherwise misuse the booth, props, printer, camera, screens or other equipment.

19.3 Food, drinks and liquids must be kept away from the equipment.

19.4 Damage caused by guests may result in additional charges under Section 14.

19.5 We cannot guarantee that every photograph will be perfect where guests obstruct the camera, misuse the equipment or otherwise interfere with the service.

20. DANCEFLOORS

20.1 Dancefloors must be installed on a suitable, reasonably level and stable surface.

20.2 The Client must ensure that the area is clear before installation.

20.3 Dancefloors must not be subjected to excessive force, dragging, jumping on unsuitable areas or other misuse.

20.4 Food, drinks, liquids, confetti, glitter, silly string, wax, adhesives and other substances may damage dancefloor surfaces.

20.5 Guests must not deliberately damage, lift, move or interfere with the dancefloor.

20.6 Any damage or additional cleaning caused by guests will be chargeable to the Client.

21. CHILDREN'S ENTERTAINMENT

21.1 The Client remains responsible for the supervision and behaviour of children attending the event unless specific supervision has been expressly agreed as part of the service.

21.2 Parents, guardians or responsible adults must remain responsible for children where required.

21.3 Our entertainers may stop an activity where a child or guest behaves in a manner that creates a safety risk.

21.4 We may refuse to undertake an activity that we reasonably believe is unsafe.

22. FACE PAINTING

22.1 Face painting products will be selected with reasonable care for their intended use.

22.2 The Client and/or parent or guardian should notify the face painter of any known allergies or relevant sensitivities before application.

22.3 We cannot guarantee that an individual will not experience an allergic reaction or skin irritation.

22.4 Face painting may be refused where we consider it unsuitable or unsafe.

23. CANDYFLOSS, POPCORN, SLUSH AND HOT DOG SERVICES

23.1 Food and drink services are subject to suitable venue conditions and access to required facilities.

23.2 The Client must provide any information reasonably required regarding allergies, dietary requirements or venue restrictions.

23.3 The Client is responsible for ensuring that guests are aware of the contents of food and drinks supplied.

23.4 Equipment must not be touched, moved or operated by guests unless expressly permitted.

23.5 Additional cleaning or damage caused by guests will be chargeable.

24. ALCOHOL AND INTOXICATED GUESTS

24.1 We reserve the right to refuse or stop a service where a guest is intoxicated or behaving in a way that creates a risk to our staff, performers, equipment or other guests.

24.2 No refund will automatically be due where we reasonably stop a service because of unsafe or unacceptable behaviour, subject to applicable law.

24.3 The Client is responsible for ensuring that guests behave appropriately.

25. STAFF AND PERFORMER SAFETY

25.1 Our staff, performers and contractors must be treated with respect.

25.2 We operate a zero-tolerance approach to threatening, abusive, violent or seriously inappropriate behaviour.

25.3 Where staff or performers reasonably believe that their safety is at risk, they may stop the service and/or leave the venue.

25.4 Additional costs or losses caused by abusive or unsafe behaviour may be recoverable from the Client where legally permissible.

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26. DELAYS OUTSIDE OUR CONTROL

26.1 We will make reasonable efforts to arrive and provide services at the agreed times.

26.2 We are not responsible for delays caused by circumstances outside our reasonable control, including traffic, road closures, accidents, severe weather, venue delays, public authority restrictions or other unforeseen circumstances.

26.3 Where a delay occurs, we will make reasonable efforts to minimise its impact on the booking.

27. EQUIPMENT FAILURE

27.1 We take reasonable steps to maintain and test our equipment.

27.2 If equipment fails during an event, we will make reasonable efforts to repair it or provide replacement equipment where reasonably possible.

27.3 Where replacement equipment or an alternative service is not reasonably possible, any remedy will be considered in accordance with applicable law and the circumstances of the failure.

27.4 Nothing in these Terms & Conditions excludes liability that cannot legally be excluded.

28. FORCE MAJEURE

28.1 We will not be liable for failure or delay caused by circumstances beyond our reasonable control.

28.2 Such circumstances may include severe weather, flooding, fire, power failure, road closures, government restrictions, strikes, serious illness, accidents, venue closure, supplier failure, civil emergency or other unforeseeable events.

28.3 Where reasonably possible, we will discuss alternative arrangements with the Client.

29. RIGHT TO STOP OR REFUSE SERVICE

29.1 We reserve the right to stop or refuse a service where:

• There is a serious safety risk;

• Our equipment is being damaged or misused;

• Staff or performers are being threatened or abused;

• The venue is unsuitable or unsafe;

• The Client has materially breached these Terms & Conditions;

• Continuing the service would be unlawful; or

• Circumstances outside our reasonable control prevent safe or lawful delivery.

29.2 We will act reasonably when exercising this right.

30. CLIENT RESPONSIBILITIES

30.1 The Client must:

• Provide accurate booking information;

• Make payments on time;

• Provide suitable venue access;

• Ensure suitable space and conditions;

• Inform us of relevant venue restrictions;

• Ensure guests behave appropriately;

• Protect equipment from foreseeable damage;

• Provide any required permissions;

• Follow reasonable instructions from our staff.

31. CLIENT BREACH

31.1 If the Client materially breaches these Terms & Conditions, we may suspend or terminate the affected service.

31.2 Where appropriate, we will give the Client an opportunity to remedy the breach.

31.3 Serious breaches involving safety, abuse, deliberate damage or unlawful activity may result in immediate termination of the service.

31.4 Any rights we have to recover reasonable losses or costs are subject to applicable law.

32. LIABILITY

32.1 Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

32.2 We do not accept responsibility for loss or damage caused by the Client, guests, venue or other third parties, except where we are legally responsible.

32.3 We are not responsible for indirect or consequential losses to the extent that liability for such losses can lawfully be excluded.

32.4 Nothing in these Terms & Conditions limits statutory consumer rights or liability for death or personal injury caused by our negligence, fraud or any other liability that cannot legally be excluded.

33. INSURANCE

33.1 We maintain appropriate insurance for our business and services where required.

33.2 Our insurance does not cover damage or loss caused by the Client or guests where the Client is responsible under these Terms & Conditions.

33.3 The Client remains responsible for obtaining any insurance they consider appropriate for their event.

34. PHOTOGRAPHY, VIDEO AND SOCIAL MEDIA

34.1 We may take photographs or videos of our equipment, setups and events for promotional purposes where appropriate and lawful.

34.2 Where identifiable individuals, particularly children, are involved, we will take appropriate account of consent and applicable privacy/data protection requirements.

34.3 If the Client does not want identifiable images of themselves used for promotional purposes, they should notify us.

35. PERSONAL DATA

35.1 We will process personal information in accordance with applicable data protection legislation.

35.2 Information may be used for purposes including:

• Processing bookings;

• Taking payments;

• Communicating with Clients;

• Providing services;

• Managing accounts;

• Handling enquiries and complaints;

• Meeting legal obligations.

35.3 We will not sell personal information to third parties.

36. COMPLAINTS

36.1 We ask Clients to raise any concerns with us as soon as reasonably possible.

36.2 Where a problem occurs during an event, the Client should notify us immediately where possible so that we have a reasonable opportunity to resolve it.

36.3 Complaints should be submitted in writing where possible and should include sufficient information for us to investigate.

36.4 We will consider complaints fairly and respond within a reasonable period.

37. DISPUTES

37.1 We will attempt to resolve disputes directly with the Client.

37.2 Where appropriate, we may offer a reasonable resolution based on the circumstances.

37.3 Nothing in this section prevents a consumer from exercising any statutory rights available to them.

38. BUSINESS CUSTOMERS

38.1 Where the Client is acting wholly or mainly for business purposes, certain consumer protections may not apply.

38.2 Different payment, cancellation and liability provisions may apply to business-to-business bookings where agreed in writing.

39. CONSUMER RIGHTS

39.1 If you are a consumer, you have statutory rights under applicable UK consumer legislation.

39.2 Our services will be provided with reasonable care and skill where required by law.

39.3 Nothing in these Terms & Conditions is intended to exclude, restrict or override any statutory right or protection that cannot legally be excluded or restricted.

40. ONLINE AND DISTANCE BOOKINGS

40.1 Where a booking is made online, by telephone, electronically or otherwise at a distance, applicable consumer cancellation rights will be considered in accordance with the law applying to the particular service and booking.

40.2 Certain services relating to leisure activities may be subject to specific dates or periods and may be treated differently under applicable consumer legislation.

40.3 Where the law gives the Client a cancellation right, nothing in these Terms & Conditions is intended to remove that right.

41. CHANGES TO THESE TERMS

41.1 We may update these Terms & Conditions from time to time.

41.2 The version applicable to a confirmed booking will generally be the version accepted when the booking was made, unless a change is required by law or otherwise agreed with the Client.

41.3 Updated Terms & Conditions will apply to future bookings.

42. NO WAIVER

42.1 If we do not immediately enforce a provision of these Terms & Conditions, this does not mean that we have waived our right to enforce it later.

43. ENTIRE AGREEMENT

43.1 These Terms & Conditions, together with the relevant invoice, booking confirmation and any written variations agreed with the Client, form the agreement between the parties in relation to the booking.

43.2 If there is a conflict between these Terms & Conditions and a specific written term on the Client's invoice or booking confirmation, the specific agreed term will take precedence to the extent of the conflict.

44. SEVERABILITY

44.1 If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

44.2 The remaining provisions will continue to apply.

45. GOVERNING LAW

45.1 These Terms & Conditions are governed by the laws of England and Wales.

45.2 Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights a consumer may have to bring proceedings elsewhere.

46. ACCEPTANCE

46.1 By paying a deposit, making payment towards a booking, confirming a booking or instructing us to provide services, the Client confirms that they have had an opportunity to read and accept these Terms & Conditions.

46.2 The Client is responsible for ensuring that they understand the terms applying to their booking.

47. CONTACT

Mersey Entertainment

For booking enquiries, amendments, cancellations, complaints or other matters relating to these Terms & Conditions, please contact us using the contact details provided on our website, invoice or booking confirmation.

IMPORTANT NOTICE

These Terms & Conditions are intended to provide clear and robust protection for Mersey Entertainment while preserving the statutory rights of consumers.

Cancellation charges, damage charges and other amounts payable under these Terms & Conditions are intended to reflect reasonable costs and losses and are subject to applicable law.

Where a Client is a consumer, nothing in these Terms & Conditions is intended to create an unfair contract term or remove any legal right that cannot lawfully be excluded.

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Mersey Entertainment reserves all rights available to it under applicable law.

The key figures are now built in: £50/up to 50% deposit, 28-day final balance, 12/8-week cancellation thresholds, variable overtime, and recovery of reasonable damage/cleaning and directly resulting losses such as a lost subsequent booking.

I’ve deliberately worded the damage section so it protects you without simply saying the client automatically owes any amount you choose—the latter can be problematic under UK consumer-contract rules. A solicitor should review the final version before you rely on it commercially.